Frequently Asked Questions
Q) How much is your service charge when you purchase from China online?A) 88infiniti service fee is 10 % of items fee + domestic delivery fee. However, our minimum service fee is $10. If the item fee +
domestic shipping is less than ￥550RMB, 88infiniti will charge you $10 as our service fee.Q) Which payment methods do you accept?
A) We accept payment via PayPal and Bank Transfer. For more information, please visit Service FeesQ) If I go to transfer you money, what currency should it be in?
A) 88infiniti PayPal account only accepts Australian Dollars. Bank account accepts US Dollars, Australian Dollars and Chinese Yuan.Q) How many countries are available for EMS delivery?
A) It's 182 countries so far. For more information, please visit ShippingQ) Which shipping method does 88infiniti use when I purchase from china online?
A) EMS is our main shipping method. You can also choose other international shipping methods, like Airmail, UPS, TNT, DHL etc.
But we strongly recommend you to choose EMS because of its lower cost, reliability and efficiency. Furthermore if you choose EMS,
you may benefit of up to a 45% discount.Q) When can I get my package?
A) We usually receive the goods after 3 to 5 days' domestic delivery. After we receive all the goods, if you use EMS, it will take 7-20
days for international delivery.Q) Is there any insurance for my package?
A) Yes, you can insure your parcel as an option and is advisable to do so. Insurance is 5 % of the above cost (including item's fee,
domestic delivery fee, 88infiniti service fee, international delivery fee, bank service fee)Q) I buy many items from the same seller, how will the seller charge the domestic shipping delivery fees?
A) The fees are charged according to the items weight and distance between sender and receiver. In most cases you can save the
domestic shipping fee by buying all the things together from one seller.Q) Can I cancel my order?
A) Once the order has been paid, it cannot be cancelled.
But you can change your order before you pay.
Q) Is there any minimum order I place?
A) No. But 88infinity minimum service fee is $10 per order.Q) What happens if the package is lost or damaged during international shipping?
A) Only if the package is insured, you will receive compensation.Q) If some items or the package is confiscated and disposed of by customs due to a violation of import/export law. How is this problem
solved?
A) 88infiniti is not responsible in the case of confiscation or disposal of items by customs due to violation of import/export law.
There is not compensation for this.Q) If I don't receive my parcel, what should I do?
A) Please track your parcel status according to the tracking number we provide you. If the parcel has reached your country several days
ago, please contact the local EMS company or local post office for more information. If the parcel was lost or sent back to China,
please contact us immediately.Q) Is there any product I can be helped to buy?
A) 88infiniti can help you buy almost all kind of products from taobao.com and from other China online stores, but we reserve the right
to reject some products deemed "at risk"Q) I'm in China but don't have a Chinese credit card, may I use your service?
A) Yes. 88infinity can help you buy products from taobao.com no matter where you are. And we will ask seller to send your items
directly to your address. The cost of this service is 10% of the total transaction as well.Q) Do you guarantee the quality of items I buy?
A) Sorry, we are not responsible for the quality of your items. If you are not satisfied with them please inform us as quickly as you can.
In the case that the item is completely different from what you have been told and the pictures you have seen, then we take the
responsibility for this. All items are fully inspected prior to sending it out to you.
